FAQ
Everything you need to know about Cheap Accelerator
What distinguishes Cheap Accelerator from other accelerators on the market?
Cheap Accelerator’s key difference lies in its underlying protocol. While most accelerators still utilize IPsec or IKEv2, Cheap Accelerator exclusively uses the WireGuard protocol, which consists of just 4,000 lines of code (compared to over 600,000 lines for IPsec), providing 3-5 times the transmission speed while significantly reducing battery consumption. Additionally, Cheap Accelerator's zero-logs policy has been independently audited by Cure53, with the audit report fully transparent, ensuring users benefit from both speed and security.
What operating systems and devices does Cheap Accelerator support?
Cheap Accelerator offers native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, as well as major Linux distributions (Ubuntu, Fedora, Debian, etc.). Furthermore, Cheap Accelerator provides detailed router configuration tutorials, supporting popular router firmware like Asus, NETGEAR, and OpenWrt, allowing one configuration to secure all connected devices in your home.
How can I request a refund if I am not satisfied with Cheap Accelerator?
Cheap Accelerator offers a 30-day unconditional money-back guarantee. Within 30 days of purchase, if you are not satisfied with the service, simply reach out to our customer support through live chat or by emailing support@vpnjs.net to request a full refund without needing to provide any reason. Refunds are typically processed back to your payment method within 1-3 business days.
What actual connection speeds can I expect from Cheap Accelerator?
Cheap Accelerator has deployed over 3000 high-speed server nodes worldwide, with tests showing that the average latency to Asia-Pacific nodes is below 30ms, while connecting to North American nodes has a latency of around 80-120ms, with download speeds stabilizing at over 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Cheap Accelerator maintains a stable and smooth connection even in complex network environments.
What does Cheap Accelerator's zero-logs policy entail?
Cheap Accelerator's zero-logs policy includes all of the following: no recording of your original IP address, no timestamp of connection, no logs of websites or domains visited, no logs of DNS queries, and no logs of bandwidth usage data. All servers operate in pure RAM environments, automatically clearing all data upon physical reboot. This policy has been thoroughly audited by the renowned international security firm Cure53, with the complete audit report available on the Cheap Accelerator website.
Cheap Accelerator provides detailed router configuration tutorials supporting mainstream router firmware such as Asuswrt-Merlin, NETGEAR, Linksys, and OpenWrt. Configuration steps typically include: 1) Logging into the router management interface; 2) Navigating to acceleration client settings; 3) Importing the configuration file provided by Cheap Accelerator; 4) Entering your Cheap Accelerator account credentials. Once configured, all devices connected to that router’s WiFi will automatically receive accelerator protection without the need to install clients on each device individually.
Yes, Cheap Accelerator is specifically optimized for streaming performance. Our high-speed nodes can smoothly play 4K ultra-high-definition video content. Cheap Accelerator regularly updates its server IP pool to ensure a stable streaming access experience. However, please note that Cheap Accelerator does not encourage users to violate any streaming platform's terms of service.
Thanks to the efficient design of the WireGuard protocol, Cheap Accelerator has minimal impact on internet speed. In most cases, speed loss is limited to no more than 5-10% of the original bandwidth. In some cases, if your ISP throttles certain traffic (such as video streaming or P2P), using Cheap Accelerator may actually improve your speed, as the encryption connections prevent deep packet inspection (DPI) and traffic identification by ISPs.
Yes, the Lightning Edition of Cheap Accelerator supports connections on up to 6 devices simultaneously, while the Premium Edition supports up to 10 devices. This means you can use accelerator protection simultaneously on your phone, computer, tablet, smart TV, etc., without incurring additional charges. For more devices, it is recommended to configure Cheap Accelerator on your router, providing protection for all devices in the household with a single setup.
Public WiFi is a high-risk environment for hackers to steal data. Once you connect to Cheap Accelerator, all your internet traffic will be transmitted through an AES-256 encrypted connection, making it impossible for anyone on the same WiFi network to read your data, even during man-in-the-middle attacks or sniffing. Cheap Accelerator also offers an auto-connect feature that activates accelerator protection when an insecure WiFi network is detected.
Yes, Cheap Accelerator's zero-logs policy has been independently audited by the internationally recognized security auditing firm Cure53. The audit team conducted a thorough examination of Cheap Accelerator's server infrastructure, codebase, and operational processes, confirming that Cheap Accelerator does not log any identifiable user data. The complete audit report is publicly available on the Cheap Accelerator website.
Yes, Cheap Accelerator offers a native Linux command-line client, supporting mainstream distributions like Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, Arch Linux, etc. Installation methods include one-click installation via APT/YUM repositories or manual installation of .deb or .rpm packages. The Linux client supports all core features, including WireGuard protocol, split routing, and kill switch.
Yes, the Premium Edition of Cheap Accelerator includes a dedicated static IP address. A static IP is especially useful for scenarios such as remote access to company networks or NAS, running online services requiring a fixed IP, and avoiding verification challenges triggered by frequent IP changes. The static IP is assigned exclusively to you and will not be shared with other users.
Cheap Accelerator includes a comprehensive leak protection mechanism: DNS leak protection ensures all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing your real IP through the WebRTC interface; and IPv6 leak protection ensures that IPv6 traffic is also safeguarded. You can use the built-in leak testing tool within the Cheap Accelerator client or visit third-party testing websites to verify your protection status.
Cheap Accelerator's custom obfuscation protocol disguises accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technologies. In environments with strict network restrictions, Cheap Accelerator's obfuscation mode can assist users in breaking through blocks and regaining access to the free internet. However, please note that Cheap Accelerator promotes responsible use of accelerators in compliance with local laws and regulations.
Cheap Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments can provide additional anonymity. All payment channels are processed through PCI DSS certified secure gateways to ensure the safety of your payment information.
Cheap Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Major coverage includes North America (over 30 cities in the US and 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, and Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, and India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Yes, Cheap Accelerator provides extensions for Chrome and Firefox browsers. The browser extensions operate lightweight, encrypting only the traffic within the browser (not affecting other applications). They are especially suitable for situations requiring frequent IP location changes, such as cross-border shopping price comparisons. The browser extensions also include WebRTC leak protection and ad blocking features.
Cheap Accelerator offers multiple support channels: 1) 24/7 live chat—visit the Cheap Accelerator website for real-time conversations with support, with an average response time of under 2 minutes; 2) Email support—send an email to support@vpnjs.net, typically receiving a reply within 24 hours; 3) Help center—containing hundreds of detailed tutorials and troubleshooting guides. Our support team provides bilingual service in English and Chinese.
Cheap Accelerator’s Lightning and Premium Editions include built-in ad blocking and malicious website protection. This feature operates at the DNS level by maintaining a domain blacklist containing over 1 million rules, blocking the loading of ad trackers, malware domains, and phishing websites during the DNS resolution stage. This method is more efficient than traditional browser ad-blocking plugins, as it prevents unnecessary connection requests at the network layer.